Thank you for choosing JASON cat litter. This shipping and delivery policy explains how we process and deliver your orders, what charges apply, and what to expect from the moment you click "Order Now" to the moment your litter arrives at your door.
Where We Deliver
We are based at S/55 SITE, Karachi, and deliver JASON cat litter to eligible locations based on our available delivery services.
If you are unsure whether we deliver to your area, please contact us at +92 21 32360055-59 or info@buyjason.com before placing your order. Our team will confirm delivery availability for your location.
Order Processing
- Orders can be placed through our website ("Order Now"), by phone, or by email.
- After you place an order, our team will contact you to confirm your order details, delivery address, and payment arrangement before dispatch.
- Orders are processed on working days. Orders placed on weekends or public holidays are processed on the next working day.
- Typical processing time before dispatch is 2 or 3 working days.
Please double-check your name, phone number, and delivery address when ordering - accurate details help us deliver without delays.
Delivery Timelines
Estimated delivery times after dispatch:
- Within Karachi: 2 or 3 working days
- Other cities in Pakistan: 3-7 working days
These timelines are estimates, not guarantees. Deliveries may occasionally take longer due to weather, public holidays, courier delays, or other circumstances beyond our reasonable control. If your order is significantly delayed, we will do our best to keep you informed.
Delivery Charges
Delivery charges depend on your location and order size, and will be communicated to you before or at the time your order is confirmed, so there are no surprises.
Delivery charges may vary depending on your location, order size, and applicable delivery rates. The applicable delivery charges will be communicated at the time of ordering.
Receiving Your Order
- Please ensure someone is available at the delivery address to receive the order.
- We recommend checking the condition of the bag at the time of delivery. If the packaging appears torn, leaking, or crushed, note it with the rider or courier and contact us right away.
- Risk in the products passes to you once the order is delivered to the address you provided.
Failed or Missed Deliveries
If a delivery cannot be completed - for example, no one is available to receive it or the address provided is incorrect - our team or courier will attempt to contact you to arrange redelivery. Additional redelivery charges may apply. Orders that remain undeliverable after repeated attempts may be returned to us, and we will contact you about the next steps.
Tracking Your Order
Our team will keep you informed about your order status and delivery updates. You can also contact us at +92 21 32360055-59 or info@buyjason.com for an update on your order.
Damaged, Incorrect, or Incomplete Deliveries
If your order arrives damaged, incorrect, or incomplete, please contact us within the return window stated in our return and refund policy. We will arrange a replacement or refund where applicable, at no extra cost to you.
Bulk and Special Orders
Planning a larger order - for a shelter, pet store, or multi-cat household? Contact us directly by phone or email and we will arrange delivery terms, timelines, and charges for bulk quantities.
Contact Us
For any questions about shipping or your order status, our Karachi team is here to help:
- Phone: +92 21 32360055-59
- Email: info@buyjason.com
- Address: S/55 SITE, Karachi, Pakistan